FREQUENTLY ASKED QUESTIONS

ORDER ISSUES

How can I change my order?

Order not shipped yet: please Email us at hello@inheraura.com with the corresponding title and state your request. We will assist you with your request ASAP:

Title for item change, in terms of color, size, etc.: "Item Change #XXXXXX(Your Order Number)".

Title for delivery address change: "Address Change #XXXXXX(Your Order Number)".

Order already shipped: Unfortunately, we're unable to change any order information for you under this circumstance.

How can I cancel my order?

Order not shipped yet: Please contact us at hello@inheraura.com with (order# & reason). We will proceed with your order cancellation request immediately.

Order already shipped: Please contact us as soon as you can and we'll endeavor to halt the ongoing shipment. If successful, your request of cancellation will be fulfilled. Otherwise, the shipment will continue to be shipped.

You can get in touch with us and submit another request to return the order when you receive the package.

RETURNS & REFUNDS

Can I return the item?

Yes. However, Certain items fall under exceptions and cannot be returned or exchanged. These include:

- Digital Products

- Items marked as Final Sale

- Used Products (items that have been altered)

- Products Purchased on Amazon.com (For Amazon.com purchases, kindly proceed with returns directly through Amazon)

See the Return Policy for details.

When will I be refunded?

A refund will be issued after processing your return, which may take up to 30 working days after receiving your return.. After the refund is issued, you will receive a confirmation email detailing your return and refund amount. We will not leave you hanging! Please check the Return Policy for more details.

PAYMENTS & PROMOTIONS

What types of payments do you accept?

We accept Apple Pay, Google Pay, Paypal, Shop Pay, Visa, Klarna, Mastercard and American Express as forms of payment. Here at Words Create Co., we only use trustworthy payment channels and we do our best to protect your payment and personal information.

What currency is displayed?

We display all prices in U.S. dollars.

Can I use more than one Promo Code on an order?

Our system is set so that only one promotional code can be applied to each order. If you have any coupons with a future expiration date, make sure to save them for the next time you order!

EMAILS

What should I do if I am not receiving any replies to my emails?

Once we receive your email, we strive to respond with a human reply as quickly as possible, usually within 48-72 hours during business days. However, if you have not received a response after 48-72 hours, we recommend taking these steps:

  • Check your spam/junk folder to see if the email may have been filtered there.
  • Whitelist our email address to ensure that it is recognized as safe by your email provider.
  • Reach out to us through our social media channels.

How can I add an email address to my whitelist?

The most common method for whitelisting an email address is by adding it to your address book, white list, or safe list within your email application. However, the exact process may vary depending on the application you are using. If you cannot find this option, we recommend contacting the support team for your email application for assistance.

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